Refund & Cancellation

This Refund & Cancellation Policy applies to professional services provided by Tilva Artsoft ("we," "our," or "us"), including custom software development, mobile and web projects, consulting retainers, and marketing or promotional services (such as classified ads and social media packages).

Specific terms may also be set out in your proposal, statement of work (SOW), or order confirmation. If there is a conflict, the signed agreement for that engagement takes precedence.

You may request to cancel or pause an engagement by emailing [email protected] from the address on file, with your company name and project or invoice reference.

• Fixed-price projects: Cancellation is effective from the date we confirm receipt in writing. Work completed and third-party costs incurred up to that date remain billable as agreed in your SOW.
• Retainers or monthly marketing: You may cancel before the next billing cycle where your agreement allows. Fees for the current cycle already in progress are generally not refundable unless otherwise stated in writing.

Because our work is largely labor-based and often involves third-party licenses or ad spend, refunds are assessed case by case and are not guaranteed except where required by applicable law or explicitly promised in your agreement.

• Deposits: Unless your contract states otherwise, deposits secure calendar capacity and may be non-refundable after work has started.
• Milestones: Payments tied to delivered milestones are for work accepted or deemed complete per the SOW; they are not automatically refundable once deliverables are supplied.
• Marketing & ads: Media spend, marketplace fees, or amounts already paid to publishers and platforms on your behalf are typically non-refundable by those vendors; we pass through those policies.

If you believe a billing error occurred, contact us within 14 days of the invoice date with details. Valid overcharges will be corrected or credited.